Mene ne lantarki jerin gwano

Kamar yadda a cikin gasar daban-daban kasuwanci yankunan an ƙara zama m, matsalar na kara abokin ciniki biyayya da ake zama a saman fifiko ga management na wani kamfanin ko kamfani. Ana zargin queues kuma m mai dãko yanayi barnatar da shafi image na kamfanin kuma, kyakkyawan, kai ga abokan ciniki miƙa mulki ga wata gasa.

Lantarki jerin gwano Management System (LMS) ba ka damar shirya jiki, kuma farkon don ƙirƙirar dadi yanayi na jiran abokan ciniki, ta haka ne bunkasa ingancin sabis da baƙo biyayya.

Modern lantarki nuna samar da isasshen karfi da su na yin babu kasa muhimmanci ayyuka ga kungiyar na m aiki na reshe cibiyar sadarwa da kuma amsa ga events a wani m ofishin a real time, da kuma hada da wani kayan aiki na shiryawa da tarurruka tare da abokan ciniki da suka sanya hannu up for alƙawari online ko ta hanyar amfani da kai-da sabis m.

Muna da mukalli duk wadannan fannoni a matsayin misali na Hadakar mafita Faransa kamfanin ESII eSirius.

Management of reshe cibiyar sadarwa

Amfani da girgije-tushen fasahar, inda dukkan bayanai game da liyafar da abokan ciniki a real-lokaci ake kawota zuwa tsakiyar uwar garke tsarin damar da gudanarwa ko manajan kamfanin sarrafa kaya daki, dangane da lokaci, da sauri canza liyafar dabarun a mayar da martani ga matsalar yanayi, da kuma wajen saka idanu da ingancin daga cikin ma'aikatan.

Bayani game da m abokin ciniki takamaiman mutane za more ma'ana kimanta da filin ma'aikatan manajan kamfanin, kazalika da kimanta tasiri na filiala- misali, ta hanyar kwatanta da yawan baƙi da adadin sayayya ko biya a wani reshe.

Statistics tattara a lokacin da aiki zai taimaka wajen inganta reshe cibiyar sadarwa dangane da takamaiman workload statistics sashen kuma ba a kan tushen da zaton da kuma janar karshe.

Tanadi tarurruka tare da abokan ciniki

Shirin tarurruka da klientami- wani amfani alama cewa ba ka damar ceton ka lokaci-baƙo zai zama daidai da tabbatar da cewa shi so a nada lokaci da kuma ba ya da wa jira a layin dogon lokaci.

Ka'idar aiki na irin wannan ganawa:

• abokin ciniki so wani m rana da kuma lokacin da yin amfani da fĩfĩta form a šakin yanar sadarwa, a kan kai-da sabis m, ko da kiran da sadarwarka.
• bayan da katin shaida na abokin ciniki (mafi sauki hanyar amfani da wannan lambar waya), da tsarin samar da wani musamman lambar da cewa abokin ciniki rubuta ko na'am da wani SMS
• a lokacin da wani abokin ciniki zo a cikin reshe, ya koran wani yawan kai-da sabis m ko ruwaito shi zuwa ga liyafar, sa'an nan ya wuce zuwa zama dole ma'aikata
• idan abokin ciniki ba ya zo, da tsarin ta atomatik soke masa tikitin

Irin wannan tsarin tarbiyya da kuma ma'aikata na kamfanin, damar domin mafi dacewa kungiyar na ayyukan. A manajan ne kuma akwai ma'aikaci tanadi ra'ayin cewa ya yale shi ya inganta dace ko tura abokin ciniki to da ake so sabis ko zuwa ƙasa da aiki da ma'aikaci.

Rabin karni na gwaninta a cikin yin amfani da lantarki jerin gwano gudanar da tsarin a Turai ya nuna tasiri na wannan dabarar a cikin kungiyar na kwarara daga abokan ciniki. A CIS kasuwar, a wannan mataki, amma 'yan aka rayayye tasowa segmenty- banki cibiyoyin, hukumomin gwamnati, da kuma magani. A Turai, da lantarki jerin gwano ne kusan a ko'ina inda akwai wani m rafi na mutane-ofisoshin, filayen jiragen sama, da sabis na cibiyoyin, kai da dabaru da kamfanoni, kamfanonin harkokin sadarwa, da kuma mobile afaretocin cibiyar sadarwa da kuma babban kanti, sarƙoƙi.